As the new knowledge economy continues to evolve, knowledge is being recognized as a key business asset and a crucial component of organizational strategy. The ability to manage knowledge, therefore, is quickly becoming vital for securing and maintaining organizational survival and success. As a result, companies are investing heavily in Information Systems (IS) and /or Knowledge-Based Systems (KBS) technologies. Unfortunately, such investments frequently do not meet expected returns.

This book recognizes Knowledge Management (KM) as a socio-technical phenomenon in which the basic...