Following the success of her first book Clear Direction, the author now takes you into the dynamic
world of healthcare. Reflecting on lessons learned from South African state hospitals, she illustrates tried-and-tested Lean concepts, tools and techniques to assist in streamlining

In this guide you will discover theory, advice, examples and templates to help you answer these questions:

• What problem are we trying to solve?
• How will we engage staff in solving the key issues?
• How do we get it done? Which Lean tools will we use?

Clear...