Guide for small business owners for developing useful reports such as the cost of quality and understanding ISO certifications such as ISO 9001, ISO 14001. It is a quick guide for using continuous improvement tools such as fishbone diagrams, turtle diagrams and gives a relationship between Lean, Six Sigma, and ISO standards. It also explains where these quality standards came from and how to use them as tools to increase profitability. There is a chapter on what to consider before moving manufacturing off-shore, how to bring it back and understanding the costs and benefits of automation and...

This is story about a 15 year old boy who is being bullied and having trouble in school. The only bright spot in his world is his progress toward being an Eagle Scout, but that's in jeopardy if he can't get his dad to take him to church. As a service project, he joins a canine search and rescue team. Can they help him to find his confidence and improve his grades or is this one search that comes too late?