"A Useful training tool for teams that want to improve processes, support innovative teams, and provide more value to their communities A step-by-step approach." Karen Thoreson, President, Alliance for Innovation. "Streamline is a smooth-reading and clear explanation of a powerful business organizing process. I liked Sam, liked the other characters and was drawn into the story. " Mary Sojourner, novelist and NPR commentator. City Manager Sam McConnell just had the scariest meeting of his career. His Council have handed him a hard deadline: Drastically improve services and...