In the time before the internet and reliable online reviews, choosing a good old-fashioned hotel was always a potentially holiday-ruining risk. Yet in the digital age we're supposedly told that every place on the market is the next best thing, a personal paradise that's always putting the customer first and striving to be the most attractive option on the market. But it's amazing what a great ad campaign can hide, and the behind-the-scenes reality of these establishments is more often than not completely different to the fake public face that most people see. Based on a decade of stories...