This hands-on guidebook provides practitioners of organizational change management (OCM) with an expert yet personal perspective on delivering successful change outcomes.

Fortune 500 companies are spending millions investing in enterprise change initiatives, yet over 50 percent of these initiatives fail, with some research findings showing the failure rate rising above 70 percent. This is despite growing numbers of corporations turning to external professional services and increasing numbers of internal certified OCM personnel.

According to Dr. Deborah Dexter, a change leader with...