I have worked with many small business owners over the years. Of all the tough challenges they face there is one common struggle - managing people I have heard it said that people leave managers not companies. I have also found this to be very true. All too often managers are put in positions of responsibility by default rather than being selected for their aptitude. This can work providing the new manager is offered training and support to make the transition, however more often than not there is little support - and so the challenges begin. This is often true of entrepreneurs. They have...