-Show me your data - More than ever, funding agencies are looking for cost effectiveness. Sound data analytics is the foundation for making an evidence-based case for library programs, in addition to guiding myriad organizational decisions, from optimizing operations for efficiency to responding to community needs for customer satisfaction. Designed to be useful for novices as well as those with a background in data, this book introduces the basics of the Six Sigma framework as a model that can be applied to a variety of library settings. Helping readers make sense of data, this guide for...