Based on extensive original research, this book explores how far the Soviet pattern of industrial workplace organisation, characterised by a high level of management discretion, authoritarian control and the use of punitive methods on the shop floor, has been replaced by internationally established practices, with a greater emphasis on a lean organisation and employee involvement in quality improvement. The book explores how the market reforms of the 1990s raised companies attention to product quality but did not lead to a change in the management methods, which only began with the...