Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock...
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kin...
"All of a sudden, everybody's talking about the gig economy. Drawing upon years of research, stories from gig workers, and a review of the key trends and debates, Jamie Woodcock and Mark Graham shed light on how the gig economy came to be, how it works and what it's like to work in it"--
"All of a sudden, everybody's talking about the gig economy. Drawing upon years of research, stories from gig workers, and a review of the key trends ...
