In theory, Merton Financial owned the market. Everyone knew that...
...But even its hotshot founder Jack Merton had to call in high-powered consulting help when the Seattle branch went off the rails with out-of-control discord, drama, dissension, and distrust. Three managers in four years. Poor customer service. Employees acting inappropriately. Revenues down. What next?

That's why Jack desperately called in leadership consultant Glen O'Brien to troubleshoot.
Learn how understanding and applying the five-layered leadership model helped move the ailing company from mayhem...