Do you get frustrated because you do not understand your customers? Do you want to position yourself in marketing so that you can make more sales and increase profits for your company? Do you want to learn how to build better relationships through the development of trust, understanding and communication with the people that you come into contact? Do you want to learn how to provide excellent customer service to your internal and external customers? Questions like these are answered in "Brighten Up Internal and External Customer Service through Inner Heroes" by Dr. Merle Rhoades and Carolyn...