Beholden to accepted assumptions about people and organizations, too many enterprises waste human potential. Robert Quinn shows how to defy convention and create organizations where people feel fully engaged and continually rewarded, where both individually and collectively they flourish and exceed expectations. The problem is that leaders are following a negative and constraining ''mental map'' that insists organizations must be rigid top - down hierarchies and that the people in them are driven mainly by self - interest and fear. Quinn offers a more positive mental map and, using dozens of...