The usage of information technology (IT) has drastically emerged during the last decade. IT is nowadays considered to be the backbone of all business processes and the demand regarding stable and flexible IT services is continuously increasing. Due to restricted financial and personal resources that are disposable for IT, small and medium-sized enterprises are depending on solid and efficient IT processes in order to remain competitive. Currently, IT governance is not widespread in small and medium-sized enterprises. The reason for this is missing guidance for implementation and management of...