With increasing globalization and fast-paced technological advances in business today, service organizations must respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in the United States but also in other developed and developing countries. Highly industrialized countries have become service economies, at least when measured in terms of share of the workforce employed in service industries. This new book provides in-depth exploration of recent concepts and trends in business management in the service...