Communication is at the heart of everything we do; and especially at the heart of mediation. What if the success of a mediation could be measured not as arriving at an enduring negotiated settlement, but as one that is entirely aligned, or congruent, with all individuals? What if great communication could be the mean to this success? As a generalisation, we could say that a lack of communication often leads two parties to seek the assistance of a mediator in the first place. We could even add that mediators are not immune from the same behaviour and responses. Instead of two people...