The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: First, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; Second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an...
The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert c...