The Customer Service Manager's Handbook is a comprehensive resource for managers. It covers the importance of hiring the right employees, getting them acclimated, and properly training them. It gives valuable tips on how to coach and motivate employees to perform at their absolute best. The Handbook highlights the huge impact performance evaluations have on performance. It also gives tips on tackling difficult situations, such as getting people back on track when they are not performing up to par. The Customer Service Manager's Handbook provides valuable information on hiring, orientation,...

For some people providing amazing customer service comes naturally. For others it takes some practice and hard work. Whether you are a natural or not, everyone can take their customer service to the next level. Learning how to give amazing customer service doesn't need to be difficult This book examines top-notch customer service and shows you 52 small things that can make a huge difference. Tackle one concept per week and improve your customer service without ever feeling overwhelmed Start with one concept and make that your focus for a week. The following week focus on another concept,...