The aim of this work is to identify the future potential lying in customer relationship tasks of the industrial sector and within this of companies providing public utility services by taking into accounts the findings of the conducted research study and my own professional experience and to present a very topical and strong macro-economic inductions. Also, this work sets out a viable vision for ambitious push forward and progress, which would give a guideline to organizations and companies operating in the natural gas industry, which plays a determining role in the economy.