To provide your customers with 5-Star Customer Service means you must be able to: 1.Make Service Excellence a key part of your Strategy and reflect it through senior man-agement commitment and resource allocation. 2.Enhance the components that promote Service Excellence as a Culture, at individual, departmental and group levels. 3.Reduce or eliminate the components that limit or hinder your chances to practice a Culture of Service Excellence. 4.Have in place policies, systems and processes that enable you to constantly identify and cover the gaps between your prevailing Customer Service...
To provide your customers with 5-Star Customer Service means you must be able to: 1.Make Service Excellence a key part of your Strategy and reflect it...