Over the past 15 years, organizational routines have been increasingly investigated from a process perspective to challenge the idea that routines are stable entities that are mindlessly enacted.
A process perspective explores how routines are performed by specific people in specific settings. It shows how action, improvisation, and novelty are part of routine performances. It also departs from a view of routines as "black boxes" that transform inputs into organizational outputs and places attention on the actual actions and patterns that comprise routines. Routines are both effortful...