Most organizations fail to use the right measures to measure the right things. Most often, attempts are made to use organizational or business unit level metrics, and analytics, to diagnose process level problems and monitor process health - an approach that is often ineffective for identifying key improvement areas. Organizations also fail to engage enough team members in daily measure use to improve work processes. In turn, most measurement systems are waste laden and provide suboptimal value. Examples of measurement system waste include using too many lagging counts as measures, measuring...