If your health care organization is typical, you were successful in getting your electronic medical record (EMR) system installed on time and within budget. You declared victory and collected some money from meaningful use. But very quickly, you realized you were not getting the expected return on your investment. So you started the "optimization" process to make refinements, do some stuff over, and get it right this time.

The Journey Never Ends: Technology's Role in Helping Perfect Health Care Outcomes is dedicated to helping you derive value from your investment in...