... than technology, as anyone in contact with clients will know--and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the 'hard science'. And, to succeed professionally, you have to shine in all these areas ... simultaneously
Client Encounters of the Technical Kind describes a set of tools and methods that help 'Customer-Facing Engineers' to overcome this constant challenge....
There's a lot more to technical work ...
... than technology, as anyone in contact with clients will know--and most engineers, scientists an...
