This Book explores the current procedures for realizing IT benefits, identifying realized IT benefits, identifying Critical Success Factors (CSFs) for managing the realization of IT benefits, and developing a conceptual process framework for managing the realization of IT benefits. The study based its conceptual framework on a comprehensive review of the literature on managing the realization of IT benefits. The process framework is a description of the required courses of actions and tasks to provide a successful approach to realize IT benefits. Also, it can be used to prescribe how the...