What factors include service quality for customers in housing agencies? Does the quality of service provided match the service quality expected? The SERVQUAL survey was given to housing residents and resident counselors to measure service quality factors. In addition to the survey, resident counselors completed a Job Satisfaction Survey and a Mini-Marker Personality Questionnaire. Results confirmed the Researcher's PSJS Model used in the study: from the perspectives of the customers, the service quality was perceived as less than satisfactory. Human service organizations are intended to...