This accessible, practical guide to the terms used in mediation consists of 360 alphabetical entries ranging from Absentees, Academy of Experts via Confidentiality and Contingency Fees to Zero Sum and ZOPA. All types of mediation are covered: civil and commercial, family, workplace and community although the emphasis will be on civil and commercial. Whilst primarily based on UK material, Mediation: An A-Z Guide draws on material from other countries, in particular the USA, Australia, Nigeria, and India. Each listed term has an explanation, comment, and symbols showing which type of meditation...