Concentrating on the market in England and Wales, but drawing on the experience of mediators who have successfully developed practices in other countries, this book is a practical guide to starting a mediation practice. Aimed at all types of mediators, it explains the need for a clear plan and what that plan should include. Remembering that a mediation practice is a business, the book demonstrates the need to know one's product and one's market in order to generate business through sales and marketing. It shows how to build a profile, find a mentor, differentiate oneself from other mediators,...

This accessible, practical guide to the terms used in mediation consists of 360 alphabetical entries ranging from Absentees, Academy of Experts via Confidentiality and Contingency Fees to Zero Sum and ZOPA. All types of mediation are covered: civil and commercial, family, workplace and community although the emphasis will be on civil and commercial. Whilst primarily based on UK material, Mediation: An A-Z Guide draws on material from other countries, in particular the USA, Australia, Nigeria, and India. Each listed term has an explanation, comment, and symbols showing which type of meditation...