In most IT system development processes, the identification or elicitation of user requirements is recognized as a key building block. In practice, the identification of user needs and wants is a challenge, and inadequate or faulty identifications in this step of an IT system development can cause huge problems with the final product. The elicitation of user requirements as such changes according to age groups, gender, cultural settings, into time, and experience in the use of the system/software. User requirements, therefore, cannot be used between projects, IT systems, and different...