THIS IS - - A recall of successfully solving novel/intractable operational problems - In seven organisations and six different industries - oil, drinks, agricultural chemicals, dairy foods, packaging, education - A management manual entirely based on that onsite work. THIS HAS - - A 100% track record of sustained success - Invented no theory, makes no assumptions and creates no jargon - A collation of proven repeatable principles BRIEF PERSONAL HISTORY Particular influences in my life have been an early obsession with the sport of fencing, an initial discipline in chemical engineering, and...