Remote Services allow manufacturers of capital goods to access and service assets located at the customers site via electronic means. Asset data is transmitted directly to the manufacturer for analysis. As a result, maintaining or repairing an asset without an actual service dispatch is feasible. The advantages of the technology are manifold: cost reductions in after-sales services (e.g. travel cost reduction), elimination of expensive asset stand-stills, etc. Although the benefits are known, the application of the technology is still limited. It seems that many existing offerings are not...