This book is a comprehensive step-by-step guide providing you with a well recognizable and easy to use structure for dealing with demanding and aggressive behavior. The practical real life descriptions and additional reflexive exercises enable you to:

• guard your personal integrity and gain self-confidence
• control strong affects and make use of stress
• recognize the various forms of aggression and danger levels
• restore balance with the appropriate attitude
• decide for personal safety, when it gets too dangerous
• conduct efficient and...