This Book has your name written all over it *If you work in the Service & Hospitality industry in any capacity... *If you want to up your game of Service and you want to learn how to consistently WOW your guests... *If you are a seasoned professional in the industry but have lost your spark along the way and want to get it back... *If you own or manage a restaurant, hotel, casino, resort & you want to equip your team to deliver WOW service, create loyal guests & increase your profits... *If you want to excel in the restaurant industry or any other, where you serve customers, clients,...