As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service is of the essence. Therefore the discipline of service science and management has become of major interest for experts and researchers across the globe. For all those who're interested in service science and management, this book can prove to be an essential guide.

As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service is of the essence. Therefore the discipline of service science and management has become of major interest for experts and researchers across the globe. For all those who're interested in service science and management, this book can prove to be an essential guide.

As the industrial sector has undergone development, it has also undergone a shift. It is now a customer centric industry. Thus service is of the essence. Therefore the discipline of service science and management has become of major interest for experts and researchers across the globe. For all those who're interested in service science and management, this book can prove to be an essential guide.