This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon...