On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Heroanswers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: - Achieve the mindset required for Hero-Class(TM) service - Understand the customer's...
On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepar...
