This book is a necessity ... Read it. Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist
Innovative and practical. Lawrence Susskind, cofounder, Program on Negotiation, Harvard Law School
Every workplace is a minefield of conflict, and all office tension is shaped by power. This book teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and to use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants and...