This study examined the potential impact of organizational variables on the service recovery performance of frontline employees in bringing the dissatisfied customers back to a state of satisfaction following a service failure. For this purpose, frontline bank employees representing a range of public and private sector banks was used as the study setting. Data obtained from the banks was analyzed using the regression methodology which revealed the existence of a significant relationship between two dimensions of work environment perceptions and the service recovery performance of frontline...
This study examined the potential impact of organizational variables on the service recovery performance of frontline employees in bringing the dissat...
This study examines the market valuation of high and low cash holdings firms by analyzing a sample of KSE 100 Index non-financial firms. Based on the theoretical foundations of cash holdings, the study proposed two conflicting hypotheses; one backed by the foundations of signalling theory point of view while the other provides support in favor of free cash flow theory. In accordance with the signalling theory view of cash hoardings, organizations in charge of an increased level of cash stockpiles tend to reflect a positive effect on their firm value while the free cash flow point of view...
This study examines the market valuation of high and low cash holdings firms by analyzing a sample of KSE 100 Index non-financial firms. Based on the ...