Products and services cost money, but they often don't work as well as advertised ? if they work at all.

When you?re wronged, you shouldn't just accept it: You should fight back This guidebook gives you the tools and information you need to: ? get media attention to help solve the problem; ? decide whether to pursue legal action; ? determine if you need to hire a lawyer or if you can represent yourself; ? understand and navigate the legal process in various courts.

You?ll also learn the golden rule of negotiation: Go to the head and not the tail. If you do that, and then follow up...