Today's mission of IT says "Bring value." The business demand on IT is growing pushing CIOs to make new steps to align their operations with the business needs and be capable of satisfying the demand. "Run like a Business" has become a common mantra for many of today's IT organizations. What does it mean to "Run like a Business"? A business knows what it delivers to a customer, knows what they charge and what it costs, the difference being profit. IT Service Management is a strategic approach to managing IT application services, the business product of an IT organization, from a process...