This book is based on a study of the role of large-scale, enterprise-wide, packaged-software suites, in creating business value beyond operational efficiency. An empirical research conducted suggests that 'there is more to IT' - such software systems can enable innovation, facilitate mergers and acquisitions, and improve strategic decision making in the adopting organizations. A new framework is presented that provides insight into how these systems can be used to achieve such value. The author is a practitioner researcher in the area of Enterprise Systems, with extensive experience in the...