A framework for better management practice The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse. The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress? Thanks to the innovative approach in this book, they now do. Engage the key stakeholders In Managing in a Service-Focused World, Roger K. Williams adapts tried and trusted principles of IT service...