The preamble to the US Constitution begins, "we, the people..." I believe we, the people, are who make the difference. I am not trying to impress you, but impress upon you, the impact you and your people have not only on the customer, internal and external, current or potential, but the bottom line as well. The interaction anyone has at any level with your employees, including you, gives any customer an opportunity to make a judgment about you, your company, all companies like yours. And in today's world, customers are a click away to your competition. Don't let that happen

Another 25 tips on How to Improve Your Customer Service by Customer Service Expert, Rosanne D'Ausilio, PhD. There are several ways to get the most out of this book: 1.Refer to the Index and choose the topics that interest you, or are plaguing you 2.Read the tips from 22 through 46 (from beginning to end of the book) 3.Open the book at random and read wherever your eyes take you - probably wherever your eyes land is something you need or want to pay attention to