"We all went into medicine with a desire to help others. Changes in health care have placed an increased emphasis on patient satisfaction. Unfortunately, patient satisfaction initiatives and surveys often leave providers feeling frustrated and defeated. This book will change that."

Improve your patient satisfaction and quality of care with the "Physician's Guide to Surviving CGCAHPS & HCAHPS" by Trina E. Dorrah, MD, MPH.

Health care is changing as patients demand more than just medical knowledge from their doctors. With the introduction of mandatory standardized patient satisfaction...