Dynamic complexity results from hidden, unknownfactors-or more precisely, interactions between factors-that can unexpectedly impact the performance of systems. When the influences of dynamic complexityare not measured and understood, new never-seen-before behaviors can come as unwelcomed surprises, which disrupt the performance of systems. Left alone, processes that were once prized for their efficiencyunexpectedly begin to degrade-costs increase, while volumes and quality decline. Evidence of problems may come too late for effective resolution as technology advancements induce rapid...

Dynamic complexity results from hidden, unknownfactors or more precisely, interactions between factors that can unexpectedly impact the performance of systems. When the influences of dynamic complexityare not measured and understood, new never-seen-before behaviors can come as unwelcomed surprises, which disrupt the performance of systems. Left alone, processes that were once prized for their efficiencyunexpectedly begin to degrade costs increase, while volumes and quality decline. Evidence of problems may come too late for effective resolution as technology advancements induce rapid...