A fundamental but often ignored absolute for managing and improving quality is that "Quality has more to do with people than things." This is central to what Jim Joyner calls Complete Quality; the kind of quality that encompasses your entire organization, engages people at all levels, is proactive, and can stand up to the tyranny of the urgent. QUALITY STILL WORKS introduces five timeless principles of Quality that will help you create a process that can inspire your employees towards excellence, invigorate your business, drive out waste, please your customers, and improve the culture of your...
A fundamental but often ignored absolute for managing and improving quality is that "Quality has more to do with people than things." This is central ...
