"From working with an irate boss, or interacting with a disgruntled colleague, have you ever felt that you needed a trusted advisor or confidant to provide you direct, usable solutions? ... "Prof. David Conrad's book is provides practical answers to those thorny and sensitive questions and issues that arise at our work place. The 80/20 rule reminds us-80 percent of problems arise from 20 percent of our colleagues and employees ... " The] book explores organizational issues written in a conversational style supplying tough questions with applicable, implementable answers. The answers are a...