Patients in psychiatric care can behave in ways that can be alarming for staff, and difficult to respond to. The authors of this practical and imaginative book explain why patients may behave in these ways, and offer a toolkit of ways to respond effectively and kindly. With many everyday examples of how to keep the space positive and safe, and patients calm, this book could transform your working life.

Working with older people in care can be challenging and frustrating, especially when they behave in ways that seem irrational, aggressive, or unreasonably repetitive, and nothing you can do seems to help. The authors of this useful and practical book explain how to understand the difficult and annoying ways in which older people in care can behave, (especially people with dementia), how to stay calm and kind, and how to solve the problems they can create. With many examples of everyday challenges and how to deal with them, this book has the potential to change your working life.