A handy guide to tackling difficult patient and professional interactions with confidence and compassion

In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication√>=the art of patient care√>=remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist...