Why do some companies thrive on change? What increases people's resistance to change? How can change increase competitiveness? To find the answers to these and other questions we survey 1072 business leaders from 80 countries in 19 industry sectors and analyzing over 6,000 comments. From this survey we detail a practical tool set to help you: Compare yourself with successful companies Assess your organization competitiveness Track and measure change performance Anticipate and minimize employee's resistance Communicate to engage employees effectively. What should readers of this book come away...