It seems that conflict, negativity, and criticism are just a way of life, and we just need to learn to accept them as a way of life. We do our best to deal with them, either by speaking our minds or by staying quiet, but it doesn't take long for us to find out that these strategies don't work. If you are dealing with a negative, difficult, or abrasive person, and you are searching for answers, you'll find them in this book. You'll discover that the solution you seek does not involve giving people a taste of their own medicine or ignoring the issue, hoping it will go away. There is a specific...